Shipping Policy
Last Updated: July 2026
Thank you for shopping with Vapeple. We are committed to providing fast, reliable, and secure delivery across the European Union. Please read our Shipping Policy carefully before placing an order.
By placing an order on Vapeple, you agree to the terms outlined below.
1. Shipping Destinations
Vapeple currently ships to most countries within the European Union.
Available shipping destinations may change from time to time due to local regulations, carrier restrictions, customs requirements, or other operational factors.
If your country is not available at checkout, please contact our customer support team for assistance.
2. Warehouse Locations
To provide faster delivery, orders may be shipped from one of our fulfillment centers located in:
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Germany
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Poland
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Spain
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China
The warehouse used for your order will be selected automatically based on product availability, inventory levels, and your shipping destination.
If an order contains multiple products, they may be shipped separately from different warehouses.
3. Order Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotional events, holidays, or periods of high demand, processing times may be slightly longer.
4. Estimated Delivery Time
Estimated delivery times vary depending on your destination and the warehouse from which your order is shipped.
Typical delivery estimates are:
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EU Warehouse Orders: 3–7 business days
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China Warehouse Orders: 7–15 business days
Please note that these delivery times are estimates only and are not guaranteed.
Unexpected delays caused by customs inspections, weather conditions, carrier disruptions, or other circumstances beyond our control may occur.
5. Shipping Carriers
We work with multiple trusted logistics providers to ensure efficient delivery throughout Europe.
Depending on your destination, your order may be delivered by international or local carriers.
The carrier is selected automatically based on the destination country, warehouse location, and shipping service availability.
6. Shipping Costs
Shipping fees are calculated during checkout based on:
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Shipping destination
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Order value
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Package weight
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Selected shipping method
Any applicable shipping charges will be clearly displayed before payment is completed.
7. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (where available).
Tracking information may take 24–72 hours to become active after shipment.
If you have not received tracking information within a reasonable period, please contact our customer support team.
8. Customs, Duties and Taxes
For orders shipped from our European warehouses, additional customs duties are generally not applicable for deliveries within the European Union.
For orders shipped from our China warehouse, customs procedures may apply depending on the destination country and local regulations.
Any import duties, taxes, customs clearance fees, or other government charges imposed by the destination country are the responsibility of the customer unless otherwise stated during checkout.
9. Failed Delivery & Incorrect Address
Customers are responsible for providing a complete and accurate shipping address.
Vapeple is not responsible for delays, failed deliveries, or additional shipping costs resulting from:
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Incorrect shipping information
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Incomplete addresses
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Refused deliveries
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Failure to collect parcels from the carrier
If a package is returned to us due to an incorrect address or unsuccessful delivery, additional shipping charges may apply before reshipment.
10. Lost or Delayed Shipments
If your shipment has not arrived within the estimated delivery period, please contact us.
We will work with the shipping carrier to investigate the shipment and provide updates whenever possible.
Please note that investigations conducted by shipping carriers may require several business days to complete.
11. Damaged Packages
If your package arrives visibly damaged, we recommend that you:
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Take photos of the package before opening it.
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Take photos of any damaged products.
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Contact us within 7 days of delivery.
Please send your order number together with photos to:
We will review your case and provide an appropriate solution.
12. Restricted Products
Certain products may not be available for delivery to specific countries due to local laws and regulations regarding vaping products.
Customers are responsible for ensuring that the products ordered are permitted under the laws of their destination country.
Vapeple reserves the right to cancel or refuse orders that cannot be legally shipped.
13. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Vapeple Limited
Email: support@vapeple.com
Our customer support team aims to respond within 1–2 business days.
