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Refund & Return Policy

Last Updated: July 2026

Thank you for shopping at Vapeple. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review the following Return and Refund Policy carefully before requesting a return.

By placing an order on Vapeple, you agree to the terms outlined below.

1. Return Period

We accept return requests within 30 calendar days from the date your order is delivered.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging with all accessories (if applicable).
Include proof of purchase, such as your order number or order confirmation email.

Returns requested after the 30-day period may not be accepted.

2. Products Not Eligible for Return

Due to hygiene, health, and safety regulations, certain products cannot be returned once opened or used.

These include, but are not limited to:

Opened or used disposable vape devices.
Opened e-liquids or refill products.
Products showing signs of use or damage caused by misuse.
Products with broken security seals or opened packaging (where applicable).
Gift cards, promotional items, or free gifts.

These restrictions do not affect your statutory rights if the product is defective or incorrectly supplied.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please send an email to support@vapeple.com including:

Your order number.
A brief description of the issue.
Clear photos or videos showing the product and packaging.

After reviewing your request, we will arrange an appropriate solution, which may include:

A replacement product.
A full or partial refund.
Store credit.
Another mutually agreed solution.

4. How to Request a Return

Before returning any item, you must first contact our customer support team.

Email: support@vapeple.com

Please provide:

Your order number.
The reason for the return.
Photos (if applicable).

Once your request has been approved, we will provide the appropriate return address and detailed return instructions.

Please do not return products without prior authorization. Unauthorized returns may be refused or delayed.

5. Return Shipping

Unless the return is due to our mistake (such as an incorrect, damaged, or defective product), customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable consumer protection laws.

For returns valued over USD 75, we recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned parcels.

6. Refund Process

Once your returned item has been received and inspected, we will notify you by email regarding the outcome of your refund request.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank, credit card provider, or payment service.

7. Late or Missing Refunds

If you have not received your refund after the expected processing period:

Check your bank account.
Contact your credit card provider.
Contact your bank regarding pending transactions.

If you still have not received your refund, please contact us at support@vapeple.com, and we will gladly assist you.

8. Exchanges

We replace items only if they are defective, damaged during transit, or incorrectly shipped.

To request an exchange, please contact support@vapeple.com before returning the product.

9. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled. If you no longer wish to keep the product, you may request a return after delivery in accordance with this policy.

10. Consumer Rights

Nothing in this policy limits or excludes any mandatory consumer rights that may apply under the laws of your country or region.

Where required by applicable law, consumers may be entitled to additional rights regarding returns, refunds, or product warranties.

11. Contact Information

If you have any questions regarding this Refund & Return Policy, please contact us:

Vapeple Customer Support