We ship using the DDP (Delivered Duty Paid) method. All customs duties and taxes are already included in the price and covered by us. There will be no additional delivery costs or hidden fees for you.

This is a very understandable concern. Based on our experience, the vast majority of orders are delivered without any issues. We ship to Germany and other European regions using a proven shipping process that takes customs and taxes into account beforehand.

In very rare cases, customs may perform random spot checks. If this happens, we will not leave you to handle it alone. We actively support you in resolving the issue and will arrange a replacement delivery or a full refund if necessary.

Delivery times depend on where the product is currently stored:

• Shipping from Germany: These items are in stock and will arrive at your address within 2 to 4 business days.
• International Warehouse: For other products, the delivery time is approximately 5 to 15 business days.

* Don't want to wait? Check out our collection of products marked for express shipping ("Blitzversand") from Germany.

Once your package has been shipped, you will receive a tracking number via email, allowing you to follow your parcel's journey at any time.

If there are unexpected delays or delivery issues, simply contact us. We will look into the matter immediately and find a fair solution for you—such as sending a replacement or issuing a refund.

Yes, you can easily place an order as a guest without creating an account. However, we highly recommend registering so you can track your order history and save your address details for a faster checkout next time.

Generally, our minimum order quantity is one box (10 items). This is designed to help minimize your overall shipping costs.

We accept secure payments via major credit cards (Visa, Mastercard) as well as other local payment methods shown during the checkout process.

Yes, your security is our top priority. Our website utilizes SSL encryption, and we never store any sensitive payment information on our servers.

If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment details are correct and that you have sufficient funds in your account.

Yes! We carry the popular Bang King models, which are often referred to by fans as the "Ape Vape" ("Affen Vape"). Explore the new Bang King 30000 or the Bang Box 15000, both known for their eye-catching designs and extremely long-lasting performance.

Both are premium models featuring S.i.l.C technology for exceptional flavor delivery, but they have distinct features:

• Vozol Star 20000: Features a sleek, elegant design and an innovative mirror smart display.
• Vozol Gear Power: Built with a more rugged, robust design and features an Eco/Power mode toggle for a more intense flavor experience.

Yes, we supply business customers. For wholesale inquiries and price lists, please feel free to reach out to us at support@vapeple.com.

Yes, we exclusively sell 100% original, authentic brand-name products sourced directly from the manufacturers.